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Free Pan-India Shipping on orders above Rs. 2,999  |  100% Genuine Products  |  Expert Support: +91 77079 33334

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Get answers to your questions and expert support for all your automotive needs

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Monday to Saturday, 10 AM - 6 PM IST

+91 77079 33334

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support@vicecitycustoms.com

Frequently Asked Questions

Find answers to common questions about our products and services

We offer a hassle-free 7-day return policy on all products. If you're not satisfied with your purchase, return it within 7 days of receipt in original condition with all packaging materials and documentation. We'll process your refund within 5-7 business days.

We offer free pan-India shipping on orders above Rs. 2,999. Delivery typically takes 3-5 business days depending on your location. For orders below Rs. 2,999, shipping is charged at Rs. 99. Express shipping options are also available at checkout.

Yes! We are authorized dealers for all major brands including Aozoom, Morel, Nakamichi, Pioneer, JBL, Focal, Hertz, and Alpine. Every product comes with manufacturer warranty and authenticity guarantee. We only stock genuine products directly from brand distributors.

We have a network of certified installation partners across India. During checkout or while contacting our support team, we can connect you with professional installers in your area. Installation costs vary based on the product and complexity.

We accept multiple payment methods including UPI (GPay, PhonePe, Paytm, BHIM), Credit/Debit Cards (Visa, Mastercard, Amex, RuPay), Net Banking from all major Indian banks, no-cost EMI on orders above Rs. 5,000, and Cash on Delivery.

Each product page includes detailed compatibility information. You can also reach out to our expert team via WhatsApp (+91 77079 33334) or phone with your car's make, model, and year. Our specialists will confirm compatibility and recommend suitable products.

Warranty & Guarantee

Manufacturer Warranty

All products come with full manufacturer warranty (typically 1-3 years depending on the product). The warranty covers manufacturing defects and product failures under normal usage conditions.

Vice City Customs Guarantee

We guarantee 100% authentic products from authorized distributors. If you receive a counterfeit product, we'll replace it immediately at no cost and process a full refund.

Quality Promise

We stand behind every product we sell. If you're not satisfied with the quality, return it within 7 days for a full refund or replacement—no questions asked.

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